About the Company:
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.
This opportunity would be with Tools for Humanity.
About the Team:
The Market Operations team is responsible for driving the successful launch, growth, and ongoing performance of World’s operations in markets around the world. Our work sits at the intersection of strategy and execution, ensuring that World’s unique model of verifying humanness through a global network of Orb Operators is implemented effectively, sustainably, and at scale. We collaborate closely with cross-functional teams to design and optimize operational processes, manage local partnerships, and deliver exceptional user and Operator experiences. Because every market has its own cultural, regulatory, and logistical nuances, the Market Operations team must combine analytical rigor with adaptability and deep local insight. We are known for our operational excellence, on-the-ground problem solving, and relentless focus on execution and impact.
About the Opportunity:
As the General Manager for the US, you will lead and scale World’s operations across the United States, one of our most strategically important and complex markets. You will be responsible for developing and executing the go-to-market strategy, ensuring operational excellence, and driving sustainable user growth. You will build and manage key relationships with operational partners, World ID partners, and other stakeholders. This is both a strategic and hands-on leadership role: you will set the long-term vision for the US market while ensuring flawless execution on the ground. You will represent World publicly with the media and other relevant stakeholders. You will report to the VP of Market Operations and collaborate closely with other cross-functional teams. Your leadership will be instrumental in establishing World’s presence and reputation in the US and in shaping how the project scales globally.
Key Responsibilities:
Operational Leadership
Onboard and manage Operators and retail locations to rapidly scale our network of Orb operations to 1000s of locations across the US
Ensure high-quality operations and an excellent user experience
Manage and continuously improve flagship locations as examples of operational excellence
Experiment with new operating models and optimize for efficiency, scalability, and sustainability
Own the P&L.
Monitor and analyze KPIs (on growth, costs, quality, and utility) to inform strategic decisions and resource allocation
StakeholderCollaboration
Serve as the single point of accountability for the success of the US market
Build and manage relationships with large-scale operational partners to accelerate growth
Find and onboard local World ID and mini app partners to increase utility and real-world relevance for our users
Partner closely with Product, Engineering, and Economics to support seamless execution of new initiatives
People Management
Build up and lead a high-performing, mission-driven team spanning operations, business development, and community management
Create a culture of accountability, collaboration, and continuous improvement
Foster cross-functional coordination across local and global teams to ensure alignment and knowledge sharing
Public Representation
Be the face of World in the US with our business partners and external stakeholders
Represent the company in public discussions to strengthen our presence and reputation in the US market
Collaborate with Legal and Policy teams to proactively engage with the relevant US regulatory frameworks.
About You:
You have an excellent educational background. You have a BSc degree from a top-tier institution; advanced degree (MBA or equivalent) a plus
You have 10+ years of relevant experience. You have proven success in scaling operations in the US.
You have 5+ years of management experience. You have experience building and leading operational teams.
You thrive in ambiguity. You enjoy working as part of a fast-moving, dynamic team, and you are willing to contribute wherever needed to make an impact.
You are a collaborative innovator. You love developing solutions to unconventional problems in collaboration with others.
You are a trailblazer. You have rolled out novel business models and first-of-a-kind products.
You are analytical. You enjoy working with data and you make data-driven decisions.
You have strong interpersonal skills. You are able to manage and nurture high-performing relationships with cross-functional teams and local stakeholders. You know that no two people are the same and are able to mediate and resolve conflicts.
You are an excellent communicator. You have experience representing a high-profile project publicly, engaging with media and other external stakeholders in high-stakes settings.
You are based in San Francisco and you are ready to travel across the US. You have extensive experience living and working nationwide, and you are able to spend 30-50% of your time on the road to drive growth in your region.
Pay transparency statement (for CA and NY based roles): The reasonably estimated salary for this role at TFH ranges from $260,000 - $310,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!
By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR
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