World Spaces Manager

Miami — Market Operations

About the Company:

World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.

About the Role

We’re looking for a World Space Manager to operate one of our World Spaces—an experience center where anyone can physically engage with the World ecosystem. These centers have the mission to educate visitors, build grassroots trust, and drive adoption by offering in-person support, product demos, events, and verifications.

As a World Space Manager, you’ll own the end-to-end operation of your space, delivering exceptional experiences and building long-term community engagement by leading a team of experts.

Locations: Miami

Key Responsibilities

  • Operations & Compliance

    • Own day-to-day operations of your World Space, ensuring smooth functioning and adherence to local nuances and TFH compliance standards.

    • Coordinate logistics, security, and facility maintenance in partnership with internal and external vendors.

    • Guarantee a perfect visitor experience, minimizing friction and wait times

  • People Leadership

    • Hire, onboard, and manage a team of World Space Experts.

    • Foster a high-performing, guest-first culture through training, coaching, and leadership.

    • Lead your team to meet targets in CSAT, mystery shopper scores, audit outcomes, and verification volume.

  • Community & Guest Experience

    • Translate foot traffic into advocacy by turning curious passersby into informed World advocates

    • Design and host in-personeducational events, and community activities and group visits

    • Act as the local face of the World protocol

  • Reporting & Feedback

    • Track and report on key KPIs: footfall, verifications, CSAT, Mystery Shopper and Store audit metrics

Qualifications

  • 4+ years in operations, premium hospitality, retail, or event management—preferably in a customer-facing, premium environment.

  • Strong people leadership skills with experience hiring and managing diverse teams.

  • Comfortable working in dynamic environments with a high degree of autonomy.

  • Tech-savvy and capable of becoming an expert in the Worldcoin/World App ecosystem.

  • Passion for community building and advancing digital access/inclusion.

Nice to have:

  • Experience with decentralized tech, Web3, or identity verification systems.

  • Multilingual and comfortable working across cultures.

  • Experience with start-up companies

Apply Now

Worldcoin participates in the E-Verify Program

Worldcoin is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.