World Space Senior Manager

About the Company:

World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.

We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100.

This opportunity would be with Tools for Humanity.

About the Role

We’re looking for a World Space Senior Manager who will both oversee all World Spaces operations in a given region or country, as well as operate one World Space itself (an experience center where anyone can physically engage with the World ecosystem). These centers have the mission to educate visitors, build grassroots trust, and drive adoption by offering in-person support, product demos, events, and verifications.

As a World Space Manager, you’ll own the end-to-end operation of both your space and your region, delivering exceptional experiences and building long-term community engagement by leading a team of experts.

Key Responsibilities

Operations & Compliance

• In your Own World Space

  • Own day-to-day operations of your own World Space, ensuring smooth functioning and adherence to local nuances and TFH compliance standards.

  • Coordinate logistics, security, and facility maintenance in partnership with internal and external vendors.

  • Guarantee a perfect visitor experience, minimizing friction and wait times

• In your region or country

  • Act as a local leader, responsible for all Word Spaces in your region or country

  • Coordinate all other Word Spaces, in a given region or country level, by managing other World Spaces Manager directly

  • Ensure the implementation of playbooks and standard operational procedures in all World Locations

People Leadership

• In your Own World Space

  • Hire, onboard, and manage a team of World Space Experts.

  • Foster a high-performing, guest-first culture through training, coaching, and leadership.

  • Lead your team to meet targets in CSAT, mystery shopper scores, audit outcomes, and verification volume

• In your region or country

  • Hire and manage a team of World Space

  • Manager(s) in other locations

  • Foster a high-performing, guest-first culture through leadership to the entire World Spaces team

  • Ensure your region or country are meeting the overall quality targets

Community & Guest Experience

• In your Own World Space

  • Translate foot traffic into advocacy by turning curious passersby into informed World advocates

  • Design and host in-personeducational events, and community activities and group visits

• In your region or country

  • Coordinate and support other locations to build a community events agenda

  • Strategize and negotiate ways to build events that can be scaled to other locations

  • Act as the local face of the World protocol

Reporting & Feedback

• In your Own World Space

  • Track and report on key KPIs: footfall, verifications, CSAT, Mystery Shopper and Store audit metrics

• In your region or country

  • Relay user and operational insights to global teams to support continuous product and service improvement

  • Provide consolidated quantitative and qualitative feedback to corporate teams

Qualifications

• 8+ years in operations, premium hospitality, retail, or event management—preferably in a customer-facing, premium environment with multiple locations

• Strong people leadership skills with experience hiring and managing diverse teams.

• Comfortable working in dynamic environments with a high degree of autonomy.

• Tech-savvy and capable of becoming an expert in the Worldcoin/World App ecosystem.

• Passion for community building and advancing digital access/inclusion.

Nice to have

• Experience with decentralized tech, Web3, or identity verification systems.

• Multilingual and comfortable working across cultures.

• Experience with start-up companies

Pay transparency statement (for CA and NY based roles):

The reasonably estimated salary for this role at TFH ranges from $115k - 130k plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR