Senior People Operations Generalist

San Francisco — People

About the Company:

World is building a real human network designed to accelerate people in the age of AI. As bots and autonomous agents reshape the internet, people, institutions, and applications need a trusted way to confirm who is a real human while preserving privacy. Our products make this possible: the Orb verifies real people, World ID proves it privately, and World App enables and distributes the new applications made possible by this technology. Together, they form a new layer for AI internet.

We’re one of the fastest-growing networks in tech. More than 17 million people across 160 countries have verified with World ID, and we complete over 350,000 verifications each week. World App is already among the most used wallets globally. Developers are integrating World ID to build safer online experiences and create spaces where real people can participate, earn, and be recognized in ways AI simply can’t replicate.

World was founded in 2019 and launched globally in 2023. We are more than 400 people across hardware, software, AI, cryptography, mobile engineering, and global operations. Our teams come from OpenAI, Tesla, SpaceX, Apple, Google, Stripe, Meta, Coinbase, Palantir and MIT Media Lab. We’re backed by leading investors, including a16z, Khosla Ventures, Bain Capital Crypto, Blockchain Capital, Variant, Tiger Global, and Coinbase Ventures, as well as prominent operators and founders across fintech and AI.

World has been featured on the cover of TIME Magazine, highlighted in Fast Company’s Next 5 in Fintech, and explored in a Bloomberg deep dive. The New York Times, Bankless and TechCrunch have all recognized our progress in identity, cryptography, AI, and global-scale hardware deployment. Our leadership is also named to the Time AI 100. Learn more about the newest product launches from our Unwrapped event.

About the team

The People team is the engine behind World’s most important asset: its people. We build, support, and scale a global organization of exceptional talent. We design experiences that attract world-class builders and retain, recognize, reward, and enable them to do the best work of their lives.

About the role

We’re looking for a Senior People Operations Generalist to run the execution and continuous improvement of our most critical people processes. You’ll prioritize employee experience, raise the bar on operational excellence, and streamline processes for efficiency.

In this role, you will:

  • Support requests and questions from employees, managers, and external vendors in a timely and accurate manner

  • Own execution of core people processes, including global mobility and immigration, promotions, exits, and sensitive organizational changes

  • Define and maintain metrics to continually evaluate the quality of employee support and experience and develop strategies for continual improvement

  • Monitor data integrity and implement proactive audits to detect and correct errors in our systems and processes

  • Design for scale: identify bottlenecks, eliminate manual work, and improve process resiliency so that processes stay reliable as volume grows

You might thrive in this role if you have:

  • The ability to deconstruct processes to their core components and identify root causes for gaps or inefficiencies

  • Strong operational judgment and comfort managing time-sensitive, high-stakes workflows with precision, empathy, and clear written communication

  • Proficiency with Sheets and experience building process improvements and automating manual workflows using AppsScript, Python, or SQL

  • Proven cross-functional influence - bringing Legal, Finance, and People stakeholders together to resolve ambiguity and move decisions forward

  • Comfort working with systems and data: maintaining clean records, building basic reporting, and using trends to prioritize what to fix next

  • A bias for action and ownership, consistently raising the bar on program quality while keeping the machine running

Pay transparency statement (for CA and NY based roles):

The reasonably estimated salary for this role at TFH ranges from $160,000 - $190,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!

By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR

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Worldcoin participates in the E-Verify Program

Worldcoin is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Worldcoin is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.